Deep Cleaning Knightsbridge Service Terms and Conditions

These Terms and Conditions set out the basis on which Deep Cleaning Knightsbridge provides professional cleaning services to domestic and commercial customers. By placing a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your appointment.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Client means any individual, company, or organisation that requests or receives services from Deep Cleaning Knightsbridge.

Services means any cleaning or related services provided by Deep Cleaning Knightsbridge, including but not limited to deep cleaning, general cleaning, end of tenancy cleaning, after-builders cleaning, and specialist cleaning services.

Premises means the property, building, or area where the Services are to be carried out.

Agreement means the contract between the Client and Deep Cleaning Knightsbridge formed when a booking is accepted and confirmed.

2. Scope of Services

Deep Cleaning Knightsbridge provides professional cleaning services tailored to residential and commercial clients. The exact scope of the Services for each booking will be as agreed in writing or verbally at the time of booking and confirmed in the booking confirmation.

Unless explicitly agreed otherwise, Services are limited to cleaning tasks only and do not include maintenance, repair, or other trades services. Any additional tasks requested on the day of service are subject to staff availability, health and safety constraints, and any additional charges that may apply.

3. Booking Process

Bookings may be made through our designated booking channels as advertised. When placing a booking, the Client must provide accurate and complete information, including but not limited to the address of the Premises, type and size of the property, required Services, preferred dates and times, and any specific instructions.

All bookings are subject to availability. A booking is not confirmed until Deep Cleaning Knightsbridge issues a confirmation notice, which may be provided verbally or in writing. The confirmation will set out the agreed date, approximate arrival time, Services to be provided, and applicable charges.

For deep cleaning and larger appointments, Deep Cleaning Knightsbridge may require an on-site or remote assessment, or request photographs or descriptions to determine the condition of the Premises and the likely duration of the work. If the condition of the Premises is substantially different from that described by the Client, Deep Cleaning Knightsbridge reserves the right to revise the quotation, amend the Service, or cancel the booking with appropriate charges in accordance with these Terms and Conditions.

4. Access to Premises

The Client is responsible for ensuring that our staff have safe and uninterrupted access to the Premises at the agreed time. Access arrangements, including key collection and return if required, must be agreed prior to the appointment.

If our staff are unable to gain access to the Premises, or are denied access, or access is unsafe in their reasonable opinion, Deep Cleaning Knightsbridge may treat the booking as cancelled by the Client and apply the relevant cancellation charges.

The Client must ensure that electricity, running water, lighting, and reasonable heating are available at the Premises during the provision of the Services. If these are not available, Deep Cleaning Knightsbridge may not be able to complete the work and reserves the right to charge for attendance and any time spent.

5. Client Obligations

The Client agrees to:

Provide accurate information about the Premises and any special requirements or restrictions.

Remove or secure valuable, fragile, or irreplaceable items prior to the start of the Service, or clearly notify our staff of any items requiring special care.

Notify Deep Cleaning Knightsbridge of any known hazards at the Premises, including but not limited to structural issues, contaminated areas, or dangerous materials.

Comply with all applicable laws and regulations relating to the Premises, including health and safety and waste regulations.

6. Pricing and Quotations

Prices for Services are based on the information supplied by the Client, including property size, type of Service, and condition of the Premises. Quotations may be provided as fixed price or as an estimate based on hourly rates.

Where a fixed price is agreed, this is based on a fair assessment of the work required. If the Premises are found to be significantly larger or in a worse condition than described, Deep Cleaning Knightsbridge reserves the right to revise the quotation before or during the Service. The Client will be informed of any change in cost as soon as reasonably practicable.

All prices are stated in pounds sterling. Any applicable taxes will be clearly indicated at the time of booking where required by law.

7. Payments

Payment terms will be confirmed at the time of booking. Deep Cleaning Knightsbridge may require a deposit to secure the appointment, with the balance payable on or before completion of the Service.

Payment may be made by the accepted methods communicated to the Client at the time of booking. Deep Cleaning Knightsbridge reserves the right to refuse to provide the Service or to discontinue the Service if payment terms are not met.

For ongoing or regular services, payment may be required in advance for each service period. Invoices are payable within the timeframe stated on the invoice. Late payments may incur interest and administrative charges in accordance with applicable UK law.

8. Cancellations, Rescheduling and No-Show

The Client may cancel or reschedule a booking by providing the notice required under this section. Notice must be given through the same booking channels used to make the appointment or as directed by Deep Cleaning Knightsbridge.

For standard residential or commercial bookings, at least 48 hours notice is required to cancel or reschedule without charge. For larger or specialist jobs, including deep cleans and end of tenancy services, at least 72 hours notice may be required. The applicable notice period will be communicated at the time of booking.

If the Client cancels or reschedules with less than the required notice, Deep Cleaning Knightsbridge reserves the right to charge a late cancellation fee, which may be a proportion of the quoted price or the full price depending on the circumstances and any costs incurred.

If our staff attend the Premises but are unable to gain access or proceed with the work due to reasons within the Client's control, this may be treated as a no-show by the Client and the full fee may be charged.

Deep Cleaning Knightsbridge will use reasonable endeavours to meet agreed dates and times but may need to cancel or reschedule in cases of staff illness, severe weather, transport disruption, or other circumstances beyond its reasonable control. In such cases, the Client will be offered the next available appointment, and any deposits paid for the affected booking will be carried over or refunded if no alternative can be agreed.

9. Health, Safety and Conduct

Deep Cleaning Knightsbridge is committed to maintaining high standards of health and safety for its staff and clients. Our staff will not undertake any activity that they reasonably believe may pose a risk to their health or safety, or that is outside the scope of normal cleaning activities.

The Client must not ask staff to undertake work that involves working at height without appropriate equipment, handling hazardous substances, moving very heavy furniture or appliances without assistance or equipment, or any other work that may be unsafe.

The Client agrees to treat staff with respect and not to subject them to abuse, harassment, or discrimination. Deep Cleaning Knightsbridge reserves the right to withdraw Services immediately if staff are subjected to inappropriate behaviour or unsafe conditions, and the booking may be treated as cancelled by the Client.

10. Cleaning Standards and Complaints

Deep Cleaning Knightsbridge aims to deliver a high standard of cleaning for all Services. If the Client is dissatisfied with any aspect of the Service, the Client must notify Deep Cleaning Knightsbridge as soon as possible and in any event within 24 hours of completion of the Service for one-off cleans, or before the next scheduled visit for regular services.

Where a complaint is justified and relates directly to the quality of the Service provided, Deep Cleaning Knightsbridge may, at its discretion, offer to re-attend the Premises to rectify the issue or provide an appropriate partial refund. This will be the Client's sole and exclusive remedy for any service-related dissatisfaction.

11. Liability and Limitations

Deep Cleaning Knightsbridge will exercise reasonable care and skill in providing the Services. However, the Client acknowledges the following limitations of liability:

Deep Cleaning Knightsbridge shall not be liable for normal wear and tear, pre-existing damage, or defects that cannot be remedied by cleaning.

Deep Cleaning Knightsbridge shall not be responsible for damage arising from the use of cleaning products supplied by the Client or instructions given by the Client that are contrary to manufacturer recommendations.

Liability for any damage to property or belongings will be limited to the cost of repair or replacement, taking into account age, condition, and market value, and subject to proof of value.

Deep Cleaning Knightsbridge will not be liable for any indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or loss of goodwill arising out of or in connection with the Services.

Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded under UK law.

12. Waste and Environmental Regulations

Deep Cleaning Knightsbridge complies with applicable UK regulations relating to waste management and environmental protection. Our staff will dispose of routine domestic waste generated during the cleaning process using the Client's designated waste and recycling facilities on site where appropriate.

Deep Cleaning Knightsbridge is not licensed to remove and transport large quantities of waste, construction debris, or hazardous materials away from the Premises unless specifically agreed and permitted by law. The Client remains responsible for arranging lawful collection and disposal of such waste where required.

The Client must inform Deep Cleaning Knightsbridge of any hazardous substances or materials present at the Premises before the Service begins. Deep Cleaning Knightsbridge reserves the right to refuse to handle or dispose of materials where this would breach legal or environmental requirements or present a risk to health and safety.

13. Insurance

Deep Cleaning Knightsbridge maintains insurance cover appropriate to the nature of its business, including public liability insurance. Details of current insurance can be provided to the Client upon reasonable request.

The Client is responsible for maintaining adequate insurance cover for the Premises, its contents, and any valuable or fragile items, including appropriate buildings and contents insurance.

14. Personal Data and Privacy

Deep Cleaning Knightsbridge collects and processes personal data about Clients only to the extent necessary to manage bookings, provide Services, and comply with legal obligations. Personal data may include contact details, property address, and relevant service history.

Personal data will be handled in accordance with applicable UK data protection laws. Client information will not be sold to third parties. It may be shared with staff and trusted partners solely for the purpose of delivering the Services and managing the Agreement.

15. Amendments to Terms and Conditions

Deep Cleaning Knightsbridge may update these Terms and Conditions from time to time to reflect changes in law, industry practice, or internal policies. The latest version will apply to all new bookings made after the revised Terms and Conditions come into effect.

For ongoing or long-term service arrangements, Deep Cleaning Knightsbridge will notify the Client of any material changes to these Terms and Conditions. Continued use of the Services after such notification will be deemed acceptance of the updated terms.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms and Conditions, together with any written booking confirmation or service agreement issued by Deep Cleaning Knightsbridge, constitute the entire agreement between the parties and supersede all prior discussions, correspondence, or understandings relating to the Services.

No variation of this Agreement shall be effective unless agreed in writing by Deep Cleaning Knightsbridge.

By making a booking with Deep Cleaning Knightsbridge, the Client confirms that they have read, understood, and agreed to these Terms and Conditions.